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Shipping

Processing & Shipping

- Processing

Processing time for orders is 1-3 business days.

Once an order has been submitted, a confirmation email will be sent to the email address provided with your order. To cancel an order, please immediately reply to the confirmation email. We cannot guarantee that cancellation will be possible.

Once an order has been submitted, its contents cannot be modified. Please be sure to input the correct address, email, payment method, and item selections. We cannot change the colors, styles or sizes of your selections once the order has been confirmed.

After your order has been processed and shipped, a confirmation email with tracking information will be sent to the email address provided.

Normal Alumni order fulfillment hours are Mon to Fri, 9 am to 5pm. We ship from our distribution center in Phoenix, Arizona. Any orders placed on the weekend or during holidays will begin processing on the next following business day (excluding holidays).

 

- Fulfillment:

If an order cannot be fulfilled, the order will be cancelled within 1-4 business days and the payment authorization will be terminated. The customer will be notified of the cancellation at this time. Please note that it may take additional time for the funds to return to your account depending on your bank’s policies.

If one or more items in an order are found to be out of stock, Alumni will proceed with shipping the remaining items and adjust the order subtotal to reflect these changes. The customer will be notified within the shipment email sent out after the order has left our facility. At this time, we are unable to guarantee substitutions for out of stock items.

Domestic:

We ship from our distribution center in Arizona on business days, Monday-Friday, 9am to 5pm. We do not ship on holidays.

The following shipping options are available for U.S. orders:

      • USPS Ground 
      • If you would like a different method, please email us: the items you'd like, size, and delivery date, then we will email you a custom invoice. 

Orders placed after 12:00 pm, PST will begin processing the following business day.

 

- International

The following shipping options are available for International orders:

      • DHL Express (3-7 business days. Delivery Monday-Friday. Shipping to PO boxes unavailable with this option)

Orders placed after 12:00 pm, PST will begin processing the following business day.

For all deliveries outside of the United States, in addition to appropriate international shipping charges, you will be responsible for any and all local taxes, duties, tariffs or other similar charges or impositions (including VAT) associated with your purchase, if any. By placing your order, you are agreeing that you will be responsible for and will pay, as due, all such charges, as applicable.

Packages may take 7-10 business days (or more depending on customs) to reach their final destination.